The Click team have been out to a monitored CCTV system this week, the recorder had stopped working and there was no connection to site. The Davantis unit is quite a piece of kit. We quickly formulated a plan to get this company back up and running as quickly as possible.
Our engineer arrived at 8 and we removed the kit from the rack. one of our younger apprentices took the unit to Preston. Bi3 upgraded the unit and replaced the hard drive whilst waited, the unit was taken back to site, installed connected and the site was working OK
The client has a maintenance contract with Click, it’s not a high value but it’s a contract. all of the cameras were left recording whilst we were away from site. Our contract clients always have loan equipment lefty on site whilst product is away for repair
We thought this was a little bit of service that we should shout about. I’m not quite sure you’d get this everywhere
DD Apr 2016